The below is the TRUTH!!!!!!
Last Wednesday 10/28/09 ~3:30pm I placed my order by phone with Gus @ AUTO COMPUTER EXCHANGE. I was told by Gus that with their $30.00 regular shipping rate I would not receive the ECM unit next week. I asked if I could get the ECM on Friday? Gus responded by saying,"YES, if I paid for OVERNIGHT SHIPPING, additional $20.00 I could have the ECM on Friday," 10/30/09. He also said that they would on Thursday program the ECM and ship it out that day and I would have it the next day, Friday.
Friday AM I call for a UPS tracking # and Hit a brick wall in that the # is good but UPS has not received the package.
Friday. No ECM. ~6:30pm I call AUTO COMPUTER EXCHANGE and some one answers the phone and will not tell me his name but that 3-4 units shipped today.
Today, Monday, I call Gus and he now tells me a different story. "It takes 24-72hrs to process all orders. ie: remove unit from stocking area, program the unit for cummins diesel, testing the unit before shipping, etc. You should have the unit soon. We are shipping it TODAY". He will not acknowledge what he said about my receiving the unit last Friday other than to say that if I want to cancel the order for me to just say so and that they will not refund the $20.00 because I will receive overnight shipment Today.
I'm ......off
and feel this is a prime example of a sales person saying anything to get the order and then brushing the customer off and acting like it's not their fault.
FLAME OFF!
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