Quote:
Originally Posted by HBarlow
Wygate,
I have been reading this thread from the beginning and sympathizing with you in this bad luck situation up to the point where you made a sharp left turn and began blaming Chrysler/Dodge and demanding a free extreme service fuel filtration system. I consider that unreasonable.
There is no reasonable way that Dodge can be responsible for what happened to your truck and I believe you are completely wrong in expecting Dodge to provide remedy. You filled your truck's fuel tank with dirty water. If you know where and from whom you bought muddy water you should hold that fuel retailer accountable, make your public criticisms about that station, and make demands for that station to provide remedy, not Dodge.
Dodge cannot equip our trucks with systems to prevent any unfortunate or dumb thing an owner can do to his truck. It is fairly common for owners or station attendants to pump a tank full of gasoline into a diesel pickup. The owner never realizes his error until the engine runs terrible, becomes extremely noisy, or shuts down. A friend of mine had that happen. Is Dodge responsible?
How about if someone dumps sand or sugar in another person's tank. Should Dodge prevent that? Of course not.
I regret that you had that problem but it is your misfortune and yours to solve, not Dodge. The new filtration system Dodge has just made available is clearly labeled as intended for extremely dirty operating environment like farming and oilfield use where the trucks are operated extensively on dirt roads.
Thank you for your service to our nation. I am retired Navy and appreciate what you are doing.
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Harvy,
We are not on the same page, I guess I have not given all the details. I never demanded them to change the filter sys I asked them. When they said no, I asked why and they would not give me an answer. I am willing to pay the cost of the filter, just not man hours as they are double dipping, the sys is apart, little to no extra labor is involved.
My big issue with Dodge is the safety sys they have in place did not work, No WIF light or any other for that matter ever came on when I was in the truck but the truck was in "limp mode" and only after I shut the truck off and restarted the DPF full light came on. Had this happened I would have drained the water and averted this mess. I was told by 2 of Dodges mech's (2 different dealerships) that the sys can be overloaded and fail (I never posted this info). That is my issue - "they" know there is an issue. As I stated before our best recourse is to make Chrysler aware by using the "800" numbers they have in place, they may not be as aware of this as we may think, this will fix that. My belief is they want to do the right thing, just that it costs tons of money and causes bad
PR so they are moving slow.
You are correct that this is my problem until it happens to yet another member. I don't believe if I put gas in it they are in any way at fault, I have seen it too many times with our work trucks and boats and a kid not knowing any better fuel up with the wrong stuff or even put it in the wrong place!
As for the filling station I am letting my INS CO handle that (My guess is the same you have USAA). They have all the lawyers and experts to get the money for the bad fuel repair. I said it before I was very afraid that if I said the wrong thing to the wrong person I would lose any ability to recoupe my money, having intimate knowledge of cases similar being lost due to a statement.