I'll try to make this quick, fat chance!
You bet they dropped the ball. Don't deal with Gus, he is nothing but excuses and no help. He said Monday AM when I called him that the unit was done and would ship that day. That never happened. Yesterday I call several times and the personal that answered could not/would not listen and/or help me.
Finally, Micheal answered and was very understanding and helpful. He found my ECM in the shipping Dept.
so he said and made sure it was packaged up with label attached. He then called me back and said I would receive it today.
He also apologized and said for me to ask for him next time.
UPS delivered it this morning.
Upon inspection I see a date stamp by them of Nov. 3, 2009. YESTERDAY.....DUH!
OK. Now as Paul Harvey would say: "For the rest of the story". I go to the repair shop and they want to double bill me for the work. DUH! Get the manager! Manager said they made a mistake and sorry. They dropped the double bill.
Things starting to get better now. By the way, the unnamed shop, said it was a 3-4 hr job to install new ECM @ $114.00 per hr. I installed the new ECM my self in the parking lot next door to the repair shop before coming home in less than 45 minutes and that include unbolting the fuel filter and reinstalling fuel filter. Go figure!!!!
Truck now runs fine but check engine light is on and I now have......12 codes!!!! I can't win......
Parked truck in garage and I'm trying to chill out for a while.
I have not looked at the codes and/or erased them and/or called Auto Computer Exchange
Anyone out there have any suggestions what to do next?
Thanks,
Tom
PS: Send me a private message if you want the Shop Name.