Quote:
Originally Posted by Wygate
Well it is the start of my second week with out a truck and 500 miles from home. My ins is paying to fix the truck, it needs the entire fuel sys short of new lines and tank!
I just got off the phone with the "factory" and asked them why they would not install the new TSB kit. They had been very helpfull until this phone con.
I asked them why they would authorize a repair that will most likely happen again when they have a fix! No response. They (and by they I mean us the consumer) have a big problem here and seem to know it, so far this new TSB is the 3rd re-do of the 7.5 and up filtration sys that I am aware of! I did not pay $50k plus for a truck I can't trust with my family in it!
I am personally aware of 3 trucks that have had this same issue in the last 3 or so weeks. I just read a post that will make 4. The only thing I know to do is for us to call the factory and lodge official complaints about this problem.
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This is the original poster's comments when he contacted the factory asking for the severe service filter.
I was wrong and hereby apologize to Wygate, the OP.
I guess I was reacting to more severe comments by other members and wrongly attributed their blaming Dodge and expecting more filtration to Wygate.
I do sincerely regret the trouble you have had with your truck and wish you well. My guess is USAA will step up and total the truck. It will all turn out okay in the end but I guess your family vacation was trashed.