First trip to the service department

[Boonieman]

Just had my first experience with the dealership service department here in Louisville where I've bought my last two CTD's. Had to get the instrument cluster reflash, the safety recall reflash for the cruise control thing, and my speedometer was going whacko. By the second day in the shop I hadn't heard anything so I called to see what's up. The tech was at lunch (at 2:30pm) and the guy I talked to said they were waiting on parts. The third day I called and they said they thought the truck had a short somewhere causing the speedo issue and they were having trouble finding it. I asked to talk to the tech, but they said he was test driving another car. I wondered why he's driving another car if he's working on my truck? I had the wife drive me by the dealership and lo and behold, there sits my pretty red truck sitting in the back lot blocked in by several vehicles. It was all covered in dust like it had been there awhile. They weren't even working on it. I went in and calmly as I could got my keys and took my truck home...busted speedometer and all. They had not done one single thing to it in 3 days. When I got my keys from them, they did have the gall to ask me if I'd like to reschedule. I almost lost it at that point, but luckily my lovely bride was chaperoning me and kept me outta trouble. Am I bashing all dealers? Nope. Am I bashing Dodge? Nope. Except that this is supposedly a 5 Star dealer, which tells me their rating system is meaningless. If you all are lucky enough to have a good service department, count your blessings. Yes..I did e-mail Dodge and I will tell eery person at every opportunity about my experience. If I can talk just one or two people from doing business there, I'll feel better. I'lll find a reputable dealer and get my truck fixed, so I'm not giving up on Dodge yet. But I'm pretty darned disappointed. Thanks for letting me vent.
Danny