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Beyond Customer Service
Old 06-30-2008, 06:27 PM   #1 (permalink)
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Join Date: Jun 2008
Posts: 140
Thumbs up Beyond Customer Service
I am a newly subscribed member as of Friday. I have been enjoying the TDR for years and something finally prompted me to sign up so that I could share an experience.

In January, I added a triple disk TC and a valvebody that I bought from Dave Goerend after reading threads concerning his products. Everything was great until a couple weeks ago when my father in law passed away. We were on our way out of town pulling the 5er on our way to the funeral when something let loose in the tranny at the end of a pretty long grade. It shot tranny fluid out the breather and the dipstick and I new the tranny was overheated. I have a guage on my Commander but it was only reading 215 so I did not know how it could be too hot. Anyway...to make a long story short, had the truck towed back into Tempe to check it out.

TriCity opened it up and said the TC had failed to attain lockup and burned the fluid and everything else in the tranny.

They got on the phone with Dave Goerend and told him what thad happened and his response was flat out amazing. Dave's first concern was for me his customer and what ever he could do to make it right...he did. Dave even offered to ship me out another complete transmission to help us get the truck back on the road. The tranny shop ended up rebuilding the original unit but they said they would not guarantee the tranny because I did not install their TC and VB. Dave told me that if they wouldn't guarantee their work HE WOULD! ARE YOU KIDDING ME?! He said he did not want me to have a tranny without a warranty. Now I don't know why the TC was not locking up ...but every company has a bad part every now and then..I don't care how good they are. The real point of this thread is that I wanted to share my experience and applaud David on his manner of doing buisiness. He has a customer for life as far as I am concerned. Reputation really does matter and Dave is an absolute stand up guy. Thanks again Dave....and thanks to the TDR for providing such a forum for us to hear about such people! Sorry for the long post.
__________________
TMax

2006 Megacab Laramie, 4x4, Goerend TripleDisk TC, VB, and module, Hughes DD trans pan, Smarty Sr., PSM Cold Air mods with Amsoil Drop-in, Quad Commander, Cool Blue Hose, Silent Might Muffler, 33x12.50x20 Cooper Zeon LTZ on 20" Eagle Alloys, Bushwacker flairs

2003 Tahoe 33' Toyhauler (5er)
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