Bad fuel, dealer said entire sys needs replaced!

[Wygate]

Originally Posted by jelag

Wygate.....

If I were you... I'd go back to the same station, same pump and pump yourself a couple of gallons in a clean container, and look and see whats in the container... later this would be the evidence to convince anyone that there might be a problem...

That would be great but it is now 1000 mile away from me, and 500 from truck, Uncle sam was calling me back to work!

[DMattice]

I just experienced the same thing with my 08. Have to replace all fuel injectors, fuel filter, maybe even the fuel pump, drop, drain and clean the tank and fuel lines. THIS IS ONE $EXPENSIVE$ repair. My insurance company is paying for it, and the gas station where I pumped the fuel is REALLY going to pay for it. My attorney advise me to let the insurance company handle it and make sure you have a receipt/credit card charge record, sample of the fuel and filter. My question is: What other damage has taken place that will lead to trouble down the road and/or shorten my engine life?

[Austin Diesel]

In leiu of this issue what type of preventitive prefilter set up are you going to use to prevent this from happening again?

Did you buy fuel from a major brand station? was filter relaced or serviced lately at the pump?service sticker or tag visable.

Is the dealer gonna install the severe filter kit ? service manager says it is owner option to pay for it .

And now we need a lawyer and involve ins comp to handle this insurance claim issue that is totally preventable ,Fuel samples etc.

My dealer just told me that any inline prefilter will not void my warranty and will not burn up in tank pump with additional backpressure issues

What will it take to make this tsb a production recall and get dodge to pony up and install kits to protect engines on their nickel for this production omission under warranty?

Service Manager said the dealer installed Mopar fuel systems R&R is about 17 grand. one mopar injector is 1500.00 aftermarket 750.00 x 6.

Am i gonna have to look at pump filter service stickers at the pump from now on? no more Quicky mart fuel, name brand major supplier only ,when im in BFE this could be a problem. I buy the good stuff anyway but it will only take 1 bad batch to destroy injectors.

Racor setup looks nice for 250.00 and has same features as mopar setup want a pic of the new dodge filter setup to compare .

My service manager is looking at this issue more in depth now to look at my options and compatable preventitive filter setups.

Are we looking at inconsistant fuel clarity or lack of purity monitoring regs on diesel fuel and filters from the pump on a national basis.

Also are we looking at fuel sample bottles with each fillup now?

You cannot tell if it is bad fuel because the pump aereates the fuel as it is dispenced through the nozzle.

How long will insurance companys foot the bill on these repairs?

Dealer says Ford and Chevy are having the exact same problems also .

I am glad i have another issue to deal with or worry about to protect the truck and my investment which will cost me money out of my pocket.


Austin Diesel

[Regcabguy]

Originally Posted by Austin Diesel

In leiu of this issue what type of preventitive prefilter set up are you going to use to prevent this from happening again?

Is the dealer gonna install the severe filter kit ?

Austin Diesel

Excellent point.

[tempforce]

i bought my truck at dave smith motors in idaho. while i was waiting for my truck to be de-snowed. as it had two feet of snow on it from the evening before. i waited in the customer area. i was looking at all of the available toys for my truck. the counter person asked me if he could help me. i told him i was waiting for my new truck. he came over and showed me a pre-filter/water separater unit. using a fleetguard 2 micron filter and a water separator. told me that the factory filter was only a 7 micron unit. and installing the frame mounted filter unit would be good insurance.
i walked out with a couple boxes, a new filter system and extra filters. i had the frame mounted filters install the following week. i change the frame mounted filters every 15,000 miles. i'm thinking i should upgrade the engine mounted factory filter/separator to the new design, in the next few months. as the oem filter has never been changed. i have checked fuel from the oem filter drain. it's always nice and clean.
i do use some bio-diesel when ever it's handy. i've used about five tanks of it. the engine usually runs quieter, if you can imagine that.
over all i'm very pleased with the frame mounted filter system.
cc

[Wygate]

Well it is the start of my second week with out a truck and 500 miles from home. My ins is paying to fix the truck, it needs the entire fuel sys short of new lines and tank!

I just got off the phone with the "factory" and asked them why they would not install the new TSB kit. They had been very helpfull until this phone con.
I asked them why they would authorize a repair that will most likely happen again when they have a fix! No response. They (and by they I mean us the consumer) have a big problem here and seem to know it, so far this new TSB is the 3rd re-do of the 7.5 and up filtration sys that I am aware of! I did not pay $50k plus for a truck I can't trust with my family in it!

I am personally aware of 3 trucks that have had this same issue in the last 3 or so weeks. I just read a post that will make 4. The only thing I know to do is for us to call the factory and lodge official complaints about this problem.

[Austin Diesel]

Lawyer ? It wasnt offered as a option on my truck either,


Chrysler will listen to the ins industry/filing litigation to cover losses or claims caused by this $$$$$ omission.

Have consumer protection agencys or federal trade commision, etc. been notified or filed complaints about this issue?

Mentioning "Class Action" litigation ?, Are we seeing a pattern of failure to document this nationally throughout the 5.9/ 6.7 fleet in the fuel system manufacturing design ? fuel prefilter production omission

Ford and chevy have the same issue going on also .

The new filter setup on the motor is a bandaid or quick fix but does not address the complete problem with out additional inline prefilters . Certified for B20 Biodiesel?

In Tank pusher pump mixes the fuel and water and or is or has caused preexisting fuel system damage prior to rerelease of newer filter design which is a partial stopgap

but as noted above we need a lower cost approved dual inline filter package from chrysler installed,

A recall which will cost them many millions which has not been authorized.

severe filter kit /750.00 plus labor retail wow ,

Can we get some of the consumer protection agencys onto this subject? and involved?

To get a recall notice issue submitted?

Production omission has resulted in multiple injector fuel systems R&R repairs.

This truck was supposed to be a simple solution but things seem to keep popping up to complicate everything and cost me more time and cash out of pocket . if i dont drive it as much it wont break,

need the 2 micron filter setup guess gonna have to save up. and hope it doesnt fail or incur damage before then.

All is well for now with 08 "AS" flash,

Austin Diesel

[sag2]

I understand the situation clearly as my 06 had to have the complete system replaced after a bad load of fuel, and the cost was well over $5,000. But that being said I still don't expect a vehicle to be designed to take into account every possible occurrence I might run into. If it were it would be $70k instead of $50k.
These trucks are designed to take into account the situations we might experience under "normal" day to day conditions. They are not designed (and I don't want to pay for) to clean up the mess made by the fuel station operator that does not properly maintain the filter and water separator on his pump, or the contractor who does the same. The people who have reported complete failures didn't just get a little water in their tank, they god a load of it, and it might not have been water either. That is what I have insurance for, and they can go after the guilty party.
And as a note, a dirty fuel filter can't strip water like it was designed to do, so diligent filter maintenance is my responsibility also.
A lawyer and a class action is only going to line the pockets of the law office, and do little to change the way the car or truck is built. Read the settlement agreement on almost any class action, and the consumer rarely gets anything, and the lawyer gets rich.

[EricBu12]

So where do you get the new frame mounted filter kit?.. Mopar 4 less?

[tempforce]

i bought mine from dave smith motors, in idaho. i got it right off the display shelf. their parts department keeps them in stock. if i remember right it was around $250-300 for the unit. plus install.
I've had no fuel issues, except needing to change the frame filters, every 15,000 miles.
i have yet to change the factory fuel filter.

[Wygate]

Originally Posted by sag2

I understand the situation clearly as my 06 had to have the complete system replaced after a bad load of fuel, and the cost was well over $5,000. But that being said I still don't expect a vehicle to be designed to take into account every possible occurrence I might run into. If it were it would be $70k instead of $50k.
These trucks are designed to take into account the situations we might experience under "normal" day to day conditions. They are not designed (and I don't want to pay for) to clean up the mess made by the fuel station operator that does not properly maintain the filter and water separator on his pump, or the contractor who does the same. The people who have reported complete failures didn't just get a little water in their tank, they god a load of it, and it might not have been water either. That is what I have insurance for, and they can go after the guilty party.
And as a note, a dirty fuel filter can't strip water like it was designed to do, so diligent filter maintenance is my responsibility also.
A lawyer and a class action is only going to line the pockets of the law office, and do little to change the way the car or truck is built. Read the settlement agreement on almost any class action, and the consumer rarely gets anything, and the lawyer gets rich.

I don't believe that it shold stop everything, it should however stop the major components from being destroyed on a truck that has less than 6k on it. It is not like I have had it for years and am not doing the mantance it needs. When the truck see's crap in the sys it should flash a warning, it is designed to do that and it never happened. The only thing I had come up was DPF FULL only after the truck was "limped" out of trafic and only after I shut it down and restarted. I had even pressed the system check to see what was up and nothing.

Second I have never talked about a lawyer or class action in reguards to Dodge/ Chrysler. Just that if we are having problems we need to follow the corect reporting route by following the systems Dodge has in place. Thus allowing them to do the right thing. I am not out for a payday just want a dependible truck that wont leave me a one and three year old, my wife 2 cats, 2 hundred lb plus dogs and my car haller on the side of the road during a 1000 mile trip half way from my home and destitanation. As of right now I have been without a truck for 11 days. I also bought the "best extended warrenty" offered by Chrysler, there words not mine. Also this fix will be $13,000 and change.

I deal with mulity million dollar boats and ships that see hundreds of gal per min and they have systems to keep the crap out of them and work quite well. For That matter Dodge has a fix for this issue for the 07.5 and up they just have not given the go for recall or install on a case by case as of yet it is still on the consumer ($750 plus 5-7hr of labor)

Yes a good bit of the blame dose lie with Shell for letting this happen in the first place, and that is being delt with by my insurance co.

[firemansdiesel]

Originally Posted by tempforce

i bought mine from dave smith motors, in idaho. i got it right off the display shelf. their parts department keeps them in stock. if i remember right it was around $250-300 for the unit. plus install.
I've had no fuel issues, except needing to change the frame filters, every 15,000 miles.
i have yet to change the factory fuel filter.

WOW! I was quoted $695 through my dealer, not including install. Can you confirm on your price, if so, I will call Dave Smith and order through them.

Also can you take a picture/s of the set up on your truck?

[HBarlow]

Originally Posted by Wygate

Well it is the start of my second week with out a truck and 500 miles from home. My ins is paying to fix the truck, it needs the entire fuel sys short of new lines and tank!

I just got off the phone with the "factory" and asked them why they would not install the new TSB kit. They had been very helpfull until this phone con.
I asked them why they would authorize a repair that will most likely happen again when they have a fix! No response. They (and by they I mean us the consumer) have a big problem here and seem to know it, so far this new TSB is the 3rd re-do of the 7.5 and up filtration sys that I am aware of! I did not pay $50k plus for a truck I can't trust with my family in it!

I am personally aware of 3 trucks that have had this same issue in the last 3 or so weeks. I just read a post that will make 4. The only thing I know to do is for us to call the factory and lodge official complaints about this problem.

Your argument, the blame you assign to Chrysler/Dodge, and your demand for a free extreme service filter system are ridiculous. Why would you think Dodge should GIVE it to you?

I have owned and driven three Dodge Rams with Cummins engines, and '01, and '06, and my current '08 for a total of almost 620,000 miles and never experienced bad fuel. Bad fuel is very rare and most Dodge-Cummins owners never even know anyone who have experienced any.

I have never had trouble worth whining about with any of the three of my Dodges. All three have provided outstanding service and reliability without any modifications whatsoever to the fuel filtration or delivery system.

The '01 had an unauthorized set of Bosch injectors intended for the 275 hp motorhome ISB engine installed when it was new which made it run very strong and created excessive exhaust gas temps. I ran it hard for 325,000 miles, many of them pulling trailers commercially. It is still in the family. I put 230,000 miles on an '06 in less than two years towing commercially. My '08 has 63,000 trouble free miles on the odometer. NO bad fuel or fuel system problems with any of the three. I've bought fuel from Fairbanks to Key West, from San Diego to Nova Scotia, and almost everywhere in between.

I have used factory standard injection pumps, transfer pumps, and Fleetguard filters. I've never seen any reason for aftermarket fuel transfer pumps or exotic filters and have never experienced a failure or highway breakdown.

Frankly, a mass produced heavy duty light truck like our Dodge Rams cannot be made idiot proof and we couldn't afford to buy them if the manufacturer tried to design against every possible stupid thing that anyone could do to one.

What has happened to Americans that are incapable of accepting responsibility for their own life? What happened to Americans that accepted their own misfortune and solved their own problem?

You are making a big deal out of contaminated fuel in your truck but it is curious to a reader sitting here on the sidelines reading your posts, uninvolved and objective, that you claim to have purchased a bad tank of fuel at an interstate highway station but you have expressed no concern about the station you claim sold you the fuel. You have never mentioned filing complaints with the corporation that owns the station, with the state agency that is responsible for licensing and regulating fuel stations. You have not mentioned contacting the fuel station manager to file a complaint and demand for taking responsibility. I wonder if you did in fact buy the fuel from a fuel stop?

If you cannot afford to handle a minor setback such as what has happened to you perhaps you couldn't afford a new truck.

[tempforce]

check my profile photo, sorry that's the largest the system would let me load.
i use a 2 micron fleet guard filter. the filter/separator is in front of my air compressor box and behind the air tank.
i contacted dave smith to post the filter system on their dodge accessory web page.
i didn't ask for a updated price.

[Wygate]

Originally Posted by HBarlow

Your argument, the blame you assign to Chrysler/Dodge, and your demand for a free extreme service filter system are ridiculous. Why would you think Dodge should GIVE it to you?

I have owned and driven three Dodge Rams with Cummins engines, and '01, and '06, and my current '08 for a total of almost 620,000 miles and never experienced bad fuel. Bad fuel is very rare and most Dodge-Cummins owners never even know anyone who have experienced any.

I have never had trouble worth whining about with any of the three of my Dodges. All three have provided outstanding service and reliability without any modifications whatsoever to the fuel filtration or delivery system.

The '01 had an unauthorized set of Bosch injectors intended for the 275 hp motorhome ISB engine installed when it was new which made it run very strong and created excessive exhaust gas temps. I ran it hard for 325,000 miles, many of them pulling trailers commercially. It is still in the family. I put 230,000 miles on an '06 in less than two years towing commercially. My '08 has 63,000 trouble free miles on the odometer. NO bad fuel or fuel system problems with any of the three. I've bought fuel from Fairbanks to Key West, from San Diego to Nova Scotia, and almost everywhere in between.

I have used factory standard injection pumps, transfer pumps, and Fleetguard filters. I've never seen any reason for aftermarket fuel transfer pumps or exotic filters and have never experienced a failure or highway breakdown.

Frankly, a mass produced heavy duty light truck like our Dodge Rams cannot be made idiot proof and we couldn't afford to buy them if the manufacturer tried to design against every possible stupid thing that anyone could do to one.

What has happened to Americans that are incapable of accepting responsibility for their own life? What happened to Americans that accepted their own misfortune and solved their own problem?

You are making a big deal out of contaminated fuel in your truck but it is curious to a reader sitting here on the sidelines reading your posts, uninvolved and objective, that you claim to have purchased a bad tank of fuel at an interstate highway station but you have expressed no concern about the station you claim sold you the fuel. You have never mentioned filing complaints with the corporation that owns the station, with the state agency that is responsible for licensing and regulating fuel stations. You have not mentioned contacting the fuel station manager to file a complaint and demand for taking responsibility. I wonder if you did in fact buy the fuel from a fuel stop?

If you cannot afford to handle a minor setback such as what has happened to you perhaps you couldn't afford a new truck.

Harvey,
You have been with me from the very beginning in this and my 911 post, you even asked me to keep posting until it is resolved. As for the comment of not being able to afford a 50k truck, who has 13k just sitting around to fix a truck with one payment? I think that is getting way off track as is using Americans in the way you did. I have never been given anything I did not work for, I have been serving this country for over 19 years and earned every penny I have.
I have been just relaying things as they happen, Dodge did not develop a new filter sys just for the fun of it, the 2010 have it for a reason.
I have and still lay the initial blame on the Shell oil that I stated was the root cause of the issue in my 911 post (Shell/ Perkins breezewood, PA), this is now being taken care of by my insurance co so I am out of the loop so I have nothing to say until they give me info.

Also I was called by a different side of Chrysler today and was told by this person that they could not believe the way I have been treated by them as I have the best warranty they sell and they were looking into it. This person deals with our trucks on a daily basis and was far more aware of what is going on then we are.

I also posted that I called the PA state Police and PA's EPA and was barely given the time of day and none of them wanted any of the stations info or mine.

You talked about all the traveling you have done, have you ever had to sit with your wife, kids and wonder how you would get them home or even to a safe place, barring the gear that you had to leave on the side of the road as most tow rigs can't or wont tow you and your trailer off the HWY. I will gather that in all that travel you have had issues and no matter what you are doing it sucks real bad.

As for bad fuel I have seen it many times when we will send a delivery truck home, granted bad fuel at truck stops are few and far between, never the less it does happen. My repair dealer has mine and one just left with the same issue from different parts of the state.

I am very aware of where I get my fuel, I just sold a Duramax that I had for 8 years and only ever had small amounts of water in the filter when I changed them. I have left many stations due to "bad feeling" about the fuel warranted or not.

I am a very new member and am not savvy in the "Posting" world so by all means tell me if I am out of line.