My dealer story (pretty good)

My dealer story (pretty good)

12-18-2002, 10:11 AM

#1 (permalink)

CRSmith

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Join Date: Jul 2002 Location: Mt. Wolf, PA Posts: 260

My dealer story (pretty good)

Well, I had my truck into Carolina Dodge in E. City, NC for the track bar thing, broken cupholder, and broken lumbar seat inflator thing. I saved up all my warranty issues to get them done at 35,000 miles. The only other thing I've ever had done is the lift pump replacement in New Jersey. (What a nightmare dealing w/ the Jerseyites) Carolina Dodge has been nothing but nice, and fairly easy to work with. I wouldn't say they bend over backwards for customer service, but they're above average. They replaced the track bar, cupholder, and seat adjuster. I'm not sure if they did the over center adjustment or bearing preload, although I did drop off the TSB's and suggested they check them. Now the steering wheel is off center going straight down the road. Being that this is just before my holiday travels which will put me over 36,000, I'm dropping off a letter today documenting the problem that they caused. I don't forsee any trouble and am glad to deal w/ such an ameable service dept.

__________________
'01.5, 6spd, 4x4, QC, White, Pyro, Boost, Fuel Pressure Gauges, Photon Torpedoes, Cloaking Device, Transporter Beam, Custom Lightsaber Holder, Warp Drive, and an R2 Unit.

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