Kodak Printer Technical Support

[Jumbo Jet]

Look at this transmission with Kodak technical support. I am talking on the phone - 3rd person - phone dialogue is just about the same useless waste of time.

Me (11:05:04 AM): Two weeks ago I called about my failed 'under warranty' ESP3 printer. It was determined that a replacement would be needed. My CC # was given to secure the return of the failed ESP3. It has been almost 2 weeks. No printer. I want to track the printer or learn of the disposition of the replacement. I am at work and do not have access to the email account james.h.bennett@cox.net. Surely, Kodak has tools to locate this information. I also am sure I registered the product when purchased. Thanks(11:05:04 AM)[An agent will be with you shortly.](11:05:34 AM)[You are now chatting with Jhalak Y .]Jhalak Y (11:05:44 AM): Hi James,Welcome to Kodak, my name is Jhalak. Please wait while I review your question. Jhalak Y (11:05:49 AM): We do apologize for all inconvenience but do not worry we will surely help you with the issue.Me (11:11:56 AM): 5 minutes and counting.......................Me (11:12:49 AM): 6Me (11:13:49 AM): 7Jhalak Y (11:14:09 AM): James, do we have any knid of tracking no.?Me (11:14:26 AM): does kodak have any kind of computer and database?Me (11:16:00 AM): I purchased the printer at Wal-Mart - Fayetteville, AR on May 8, 2009. Look it up!Jhalak Y (11:16:05 AM): Please alo wme few minutes i am checking the status .Me (11:16:56 AM): 11Me (11:17:55 AM): 12Me (11:18:46 AM): 13Me (11:19:44 AM): 14Me (11:20:44 AM): 15Jhalak Y (11:21:15 AM): James, the printer replacement order is not procesed yet so please call on the please call on Phone no.:1-800-421-6699 from 9AM-Midnight(EST).Me (11:22:43 AM): Not to get nasty, but that is BS! I have the phone record of when I called and how long it took. Almost as long as this call. I will tell all my friends not to buy Kodak.Me (11:23:22 AM): It was only an $89 printer with $40 of supplies. What a bunch on Bs!Me (11:24:54 AM): u sure r quiteMe (11:24:59 AM): quietMe (11:26:11 AM): you have my address: I have done my part - gave my AMEX CC# - do your part and send the printer!Jhalak Y (11:26:35 AM): James, i can completly understand your concern but i think you can understand it take a bitto check the exact status and specially if you have an issue with it