You would not believe Tom at Banks Saids about TDR Members !

You would not believe Tom at Banks Saids about TDR Members !

07-18-2001, 03:35 AM

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CrewCabDiesel

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Join Date: Sep 2000 Location: Abbeville South Carolina Posts: 803 Old Reader's Rigs Gallery

You would not believe Tom at Banks Saids about TDR Members !

Today I get a call from Tom at Banks trying to sell me a new intercooler. I told him I was considering getting a intercooler for my truck, but was unhappy the way I was treated by Banks customer service. I also stated that I wasn't the only member at TDR that found the service at Banks lacking. TOM's response was "the people at TDR sit around all day thinking up things to complain about Banks products"

Now that comment burns my back side. Another stellar quote from Tom was "I am not in customer service, I am in sales". It seems to me that Banks needs some wind taken out of their sales

, IS there any other aftermarket intercooler setup for fist gen. Cummins ? I know that Banks makes a good intercooler but in my opinion their customer service/sales SUCKS big time. If you have had a bad experience with Banks also let me know.
Kyle

__________________
2001 3500 Quad Cab 4X4, 5 Speed, 3:54 gears, aFe, Edge Comp, DDIIs, PDR HX40 Turbo, ATS Exhaust Manifold, FASS, Bank's High Rise, 4" Exhaust, SBC 13" OFE Clutch, Fluidampr, Air Lift Air Bags with 3/4hp compressor & 10 gl air tank & in Cab Controls, DSS. 265K Miles. 190K Miles @ 475 RWHP

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