Follow-Up Jacobs Exhaust Brake Malfunctioning

[HBarlow]

For Carlton Bale:

Carlton, I visited my selling dealer as I indicated in my last post on this subject. I provided a copy of your post to the TDR forum and explained your position with Cummins.

The service manager and technician accepted your suggestion and were very cooperative. The technician ran the diagnostics on my truck and told me no error codes had been set. He attempted to order the APPS under the STAR system but told me it was declined by Dodge. The service manager/service writer tried every way they knew to obtain the revised APPS under warranty but were unsuccessful.

I told them to order the part and I would pay for it until they advised me the cost. I was told the price was about $450 for the APPS plus one and one half hours labor!!

To refresh your memory, my truck has around 66k on the odometer. Dodge's apparent interpretation is that the part is not an engine part and therefore is no longer covered under warranty. I thought the APPS was either part of the engine and covered for 100k or was an emission control item which would have also been covered. Since Dodge is aware of a compatibility issue between the factory electronic cruise control and the approved and dealer-sold and dealer-installed Jacobs Exhaust Brake, I would expect Dodge to be a little more helpful. I have not made any further attempt to pursue the issue.

Any suggestions?

Harvey